Effective date: 20/4/2026
Extera (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information in a transparent and secure manner.This policy outlines how we collect, use, store, and protect your information when you interact with our website or services.
1. Information We Collect
We collect information necessary to provide and improve our services.
This may include:
1.1. Personal Information
Name | Phone number | Email address | Property address
1.2 Service Information
Details you provide about your property or jobPhotos or descriptions submitted for quoting
1.3 Technical Information
IP addressBrowser typeDevice informationWebsite usage data via cookies and tracking tools
2. How We Collect Information
We collect information when you:Submit a form on our websiteRequest a quoteRequest a callbackContact us directly (phone, email, or message)Interact with our website or ads
3. How We Use Your Information
We use your information to:Provide quotes and service recommendationsContact you regarding your enquirySchedule and deliver servicesImprove our website and service offeringRun advertising and measure performanceWe do not sell your personal information.
4. Marketing & Communication
By submitting your details, you agree that we may contact you regarding your enquiry.This may include:Phone callsSMSEmailWe do not send unnecessary marketing communications.
You can request to stop contact at any time.
5. Cookies & Tracking
Our website uses cookies and tracking technologies, including Meta (Facebook) and Google tools, to:Understand how users interact with our websiteImprove performance and user experienceMeasure advertising effectivenessThis data is anonymised where possible and used for optimisation purposes only.
6. Data Storage & Security
We take reasonable steps to protect your information from misuse, loss, or unauthorised access.Your data may be stored in:CRM systemsEmail platformsSecure cloud-based servicesWe only retain information for as long as necessary to provide our services or meet legal requirements.
7. Sharing of Information
We may share your information with trusted third parties only where required to operate our business.This may include:CRM and communication platformsAdvertising platforms (e.g. Meta, Google)Service providers assisting with operationsAll third parties are required to handle your data securely.
8. Access & Correction
You may request access to the personal information we hold about you.You may also request corrections if your information is inaccurate or incomplete.
9. Changes to This Policy
We may update this Privacy Policy from time to time.Updates will be reflected on this page with a revised effective date.
10. Contact
If you have any questions about this policy or how your data is handled, contact:
Exterainfo@extera.com.au0468 004 650